Frequently Asked Questions
Straight answers about cybersecurity, managed IT, and working with JayTec Solutions.
Have Questions? We Have Answers.
Answers to the questions we hear most from business owners and office managers. Don’t see your question? Contact us and we’ll be happy to help.
What is a Cybersecurity Risk Assessment?
It’s a structured review of your network, devices, Microsoft 365, backups, user accounts, and security practices. You receive a plain-English report of your risks, ranked by priority, and a custom plan to address them. Learn more about the assessment.
How much does the assessment cost?
Pricing depends on the size of your environment, including the number of offices and users. Contact us and we’ll provide a quote tailored to your business.
How long does the assessment take?
Timing depends on the number of offices, users, and systems involved. We’ll give you a clear timeline before we start, and the review is designed to cause minimal disruption to your team.
Do we have to sign up for managed services after the assessment?
The assessment is a standalone engagement. You’ll receive our findings and recommendations, and we’ll walk you through your options for addressing them.
What does managed IT include?
Our managed IT services cover help desk support, proactive monitoring and patching, Microsoft 365 management, backup and recovery, hardware and software support, and onsite visits when needed, all for a predictable monthly fee. See Managed IT.
We already have an IT person. Can you still help?
Yes. Many businesses keep their in-house IT staff for day-to-day support and partner with us for cybersecurity. See how co-managed security works.
Can you help us meet cyber insurance requirements?
Yes. We help put in place the controls insurers look for, such as multi-factor authentication, endpoint detection and response, tested backups, and security awareness training, and we help you document them for renewals. Learn more.
Do you provide onsite support?
Yes. Most issues are resolved quickly through secure remote support, and our technicians come onsite when hands-on help is needed.
What areas do you serve?
We’re based in Glendora and support businesses throughout the San Gabriel Valley and Southern California. Remote support and monitoring are available wherever your team works.
What should we do if we think we’ve been hacked?
Contact us right away at (800) 581-5068. Don’t pay any ransom demands or delete anything. We’ll help contain the threat, preserve evidence, restore your systems, and get your business back up and running.
Find the gaps before attackers do.
Tell us about your business and we’ll schedule your Cybersecurity Risk Assessment.